IT Management

Kappa Pacific - IT Management


Business Continuity/Disaster Recovery Management

Includes a focus on enabling clients to build and implement an appropriate disaster contingency and mitigation plan, ensuring the continuance of necessary business critical IT services.

Business Continuance covers:

                     Disaster Planning
                     Business Continuation Services
                     Data Recovery
                     Contingency Planning
                     Impact Assessments
                     Management of Storage Replication Software and File Recovery

Risk Management

Includes a focus on the in depth appraisal of the business and/or business streams to identify events that could influence the achievement of strategic and operational goals and objectives.

Risk Management covers:

                     Evaluation of risks
                     Development of avoidance and/or mitigation strategies
                     Application of tools and techniques

IT Service Management (ITSM)

Includes the focus on the delivery and support of IT services that are appropriate to the business requirements of the organisation.

Under an ITIL (Information Technology Infrastructure Library) framework ITSM includes a focus on:

                     Comprehensive, consistent and coherent set of best practices
                     The management of IT service processes
                     The promotion of a quality approach effectiveness and efficiency

Training can be delivered through:

Instructor led, interactive workshops, customised courses, modular course, train the trainer, computer based training, roaming trainer, e-learning training, in-house developed system and associated training programs, technically aligned training.

Training services include:

                     Guaranteed personnel availability
                     Flexibility and adaptability to the requirements
                     Keeping up to date with the latest technology
                     Delivery of ICT industry accredited training courses
                     Delivery of training needs analysis, course design course delivery

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Kappa Pacific - IT Management
Business Continuity/Disaster Recovery Management Includes a focus on enabling clients to build and implement an appropriate disaster contingency and mitigation plan, ensuring the continuance of necessary business critical IT services. Business Continuance covers: Disaster Planning Business Continuation Services Data Recovery Contingency Planning Impact Assessments Management of Storage Replication Software and File Recovery Risk Management Includes a focus on the in depth appraisal of the business and/or business streams to identify events that could influence the achievement of strategic and operational goals and objectives. Risk Management covers: Evaluation of risks Development of avoidance and/or mitigation strategies Application of tools and techniques IT Service Management (ITSM) Includes the focus on the delivery and support of IT services that are appropriate to the business requirements of the organisation. Under an ITIL (Information Technology Infrastructure Library) framework ITSM includes a focus on: Comprehensive, consistent and coherent set of best practices The management of IT service processes The promotion of a quality approach effectiveness and efficiency Training can be delivered through: Instructor led, interactive workshops, customised courses, modular course, train the trainer, computer based training, roaming trainer, e-learning training, in-house developed system and associated training programs, technically aligned training. Training services include: Guaranteed personnel availability Flexibility and adaptability to the requirements Keeping up to date with the latest technology Delivery of ICT industry accredited training courses Delivery of training needs analysis, course design course delivery

© 2006 Kappa Pacific. \| Who We Are \| Legal Info \| Privacy \| Partners \| Disclaimer \| Contact \| News